Privacy Policy

This Privacy Policy explains how XixoChain (“we,” “our,” or “us”) collects, uses, stores, and protects personal data when you use our services, including Premium Email Support, Direct Trading Assistance, and Live Registration Help. We are committed to protecting your privacy and handling your personal information in a transparent and secure manner. 1. Information We Collect […]

This Privacy Policy explains how XixoChain (“we,” “our,” or “us”) collects, uses, stores, and protects personal data when you use our services, including Premium Email Support, Direct Trading Assistance, and Live Registration Help.

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Account registration details
  • Deposit-related information (excluding full payment card details)
  • Communications with our support team

1.2 Automatically Collected Information

  • IP address
  • Device and browser information
  • Access times and interaction logs
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal data to:

  • Provide Premium Email Support and respond to inquiries
  • Offer Direct Trading Assistance through our specialists
  • Assist with account registration and platform setup
  • Facilitate and verify the €250 deposit process
  • Improve service quality and customer experience
  • Comply with legal and regulatory obligations
  • Prevent fraud, unauthorized access, or misuse of our services

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract or pre-contractual steps
  • Compliance with legal obligations
  • Legitimate business interests, provided they do not override your rights

4. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share your information only with:

  • Authorized XixoChain employees and support specialists
  • Trusted third-party service providers (IT, compliance, payment facilitation)
  • Regulatory or legal authorities when required by law

All third parties are required to maintain appropriate confidentiality and security measures.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

When data is no longer required, it is securely deleted or anonymized.

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal data, including:

  • Encrypted communication channels
  • Restricted access to sensitive information
  • Secure servers and monitoring systems

Despite our efforts, no method of data transmission over the internet is completely secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us using the details below.

8. Cookies

Our website may use cookies to enhance functionality and analyze usage. You can manage or disable cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last updated” date.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: [email protected]
Phone: +44 20 4577 2000